Question 1

What is the working principle?

Accepted Answer

Consider the team member as part of your team. The working methodology remains the same, except they are remote. We believe in collaboration and shared goals

Question 2

How does the contract work?

Accepted Answer

The contract is between your company and our company.

Question 3

Will I work directly with the team members?

Accepted Answer

Yes, you will interact directly with them. Most UK accounting firms use Teams, Zoom, Google meet and WhatsApp calls.

Question 4

How Do We Share Data?

Accepted Answer

We prefer working on a server set up by your IT team. If unavailable, we can use MS Teams, Google Drive, OneDrive, or share our Google Drive. This ensures data is never stored locally on our systems.

Question 5

Which Email ID Will Be Used?

Accepted Answer

We can use your email ID to communicate with your clients—if permitted. For correspondence with you, we’re happy to use our own email ID.

Question 6

How Often Will I Meet the Team?

Accepted Answer

It depends on your preference. Some companies meet weekly, monthly, or only when needed.

Question 7

How is their English?

Accepted Answer

While English is the language of business and education in India, some team members may require additional training to reach native-speaker proficiency. We carefully assess language skills alongside expertise when selecting the ideal team member.

Question 8

What are the cultural differences?

Accepted Answer

Strong work ethic – Our team members value hard work, sincerity, and commitment.
 Pride in their work – They view their job as a source of pride and career growth.
 Family-oriented – Many team members have strong family ties and responsibilities.
 Young and energetic – The average team age is 28, bringing enthusiasm and energy.
 Tech-savvy – They quickly adapt to new technologies.

Question 9

How thoroughly do you review the work?

Accepted Answer

We have implemented quality control measures to ensure error-free work. If errors persist, we address them accordingly. We also offer a review service to guarantee error-free delivery.

Question 10

What are the working hours?

Accepted Answer

We work from 11:30 AM to 8:30 PM IST (7:00 AM to 4:00 PM UK time).

Question 11

How many leaves do team members have?

Accepted Answer

We provide 10 public holidays and 12 personal leave days. Leaves are frozen during December and January due to the busy season.

Question 12

Is a substitute provided during leave?

Accepted Answer

Leave beyond public holidays and personal leave is covered. We provide a replacement, and we plan leaves in advance. There are no leaves around due dates and busy sessions.

Question 13

Is a timesheet prepared?

Accepted Answer

Yes.

Question 14

What is the period to recruit a team member?

Accepted Answer

We often have skilled professionals available immediately. If needed, we can onboard the perfect team member within 30 days.

Question 15

How does the selection of team members work?

Accepted Answer

Depending on the scope of work, we select a team member. You conduct an interview, and then we begin. Delivering quality is our responsibility. Someone from our team will be involved until the quality and deliverables are agreed upon.

Question 16

Which software do you use?

Accepted Answer

Accounting & VAT: Xero, QuickBooks, Sage, FreeAgent, Capium, Zohobooks, etc. Integrator – Link My Books, Dext, HubDoc, etc.

Tax: Taxcal, IRIS, Taxfiler, etc. 
Payroll: BrightPay,Payroll Manager, Xero etc.
Reporting: We’re comfortable using Fathom and Syft for reporting.

Question 17

Is the team updated with VAT & Tax rules?

Accepted Answer

We maintain a continuous learning culture to stay updated on important case laws and announcements to ensure our knowledge remains current.

Frequently asked questions